Sizings & Repairs

If you have a specific requirement for delivery or timing, please contact us and we’ll do our best to accommodate your request. We strive to make sure that all orders are received on time, but we cannot guarantee delivery dates and are not responsible for any carrier related issues.

Made to Order Items

Our made-to-order items typically take 4-6 weeks to craft with care. Once your item is ready, we’ll email you to arrange delivery. We appreciate your patience as we create your unique piece!

One-of-a-Kind Items

Our one-of-a-kind items are the only ones of their kind, and they are typically available for pickup/delivery within 24 hours of your order during our open business hours, Thursday thru Saturday 11-5 and Sunday 12-5. We will notify you via email when your item is ready for pickup/shipping. For items requiring resizing, please allow 2 weeks for us to complete the sizing before it ships.

Local Pickup

Pickup is available Thursday through Sunday in our Downtown Mystic Showroom. When your item is ready, you will be contacted via email to arrange a pick-up appointment.

Shipping

We will email you when your item is ready to ship. Please note that we ship via Fedex for items insured over $1,000, and an adult signature will be required upon delivery. If the item is insured over $5,000 it is shipped to a location that you will need to provide Identification for pick up as per our Insurer. We do not ship to PO Boxes for items over $1,000. Shipping and transit times are not guaranteed, and we do not take responsibility for any carrier delays. All items are shipped fully insured. 

International orders are shipped via Fedex or DHL and are subject to tariffs and taxes outside of our control and are the responsibility of the purchaser.

The majority of our rings One-of-a-Kind.
If you would like to order a ring in a specific size please contact us and we will do our best to accommodate your request.

Helping you find the perfect fit is our priority. We offer a complimentary sizing for rings that need to be sized down within the 90 day purchase period. The sizing up cost will vary due to how wide the ring is and the amount of gold required for sizing.

Keep in mind that finger sizes fluctuate due to factors like temperature and time of day. Rings with an open space under the mounting, as well as contour bands, may fit differently than fully round rings.

Ring sizings take 2-3 weeks before they ship.

Our Petra Star signature pieces are made-to-order using recycled alloys and custom items are available in the following materials:

14k Yellow, Rose & White Gold

18k Yellow, Rose & White Gold

Palladium

Platinum

If the item you are considering is not available to purchase in your preferred metal/color, please get in touch with us to discuss your specific request.

Our one-of-one items are the only of their kind and only available "as is.” We are happy to discuss the options for remaking a similar piece in a different metal to your specifications.

Depending on the light source and viewing angle, the color of natural gemstones may vary. The depiction of color online and in images may not always accurately reflect the colors that are visible in person. Whenever possible, we recommend viewing the item in person to ascertain its true color. 

Schedule a consultation with our in-house designer and owner of Petra Star, Dimitria. We love getting to know you and pairing the perfect piece to your lifestyle and aesthetic.