Versand
Most items are made to order and will take 3-4 weeks before shipping. If you have a special date in mind, please contact us before you purchase to guarantee arrival of your item. If an item is in stock, it will ship within 24 hours of your order.
Domestic Shipping: Free domestic shipping is included on purchases $300 and higher. We ship all domestic packages via USPS first class mail for items valued $999 or less. Items valued $1000 or more are shipped Fedex 2nd Day Air and must be made to a physical address with an adult present to sign for the package. Shipping upgrades are available.
If a package has not been received a claim may be opened after 7 business days to track missing mail. You may request an alternative shipping method but will be charged the difference in the shipping price. To file a claim, USPS priority mail express can begin 7 business days after ship date. USPS priority, insured and registered mail claims can begin 15 business days after ship date. Claims are made by the shipper and the shippee will be notified throughout the process.
Damaged Items via shipping - If an item arrives damaged, contact us immediately at petrastarmystic@gmail.com and we will provide a prepaid shipping label. Once the item is returned and received, a full refund will be issued.
International Shipping prices will vary based on the value of item(s) and shipping company. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All international orders are shipped via Fedex or DHL. All packages shipped by Petra Star are fully insured for their purchased price. When your item is ready to ship, an email will be provided by GoShippo on behalf of PS containing your tracking information. GoShippo is a third party shipping company that secures and insures your shipment.